Airport Transfers
Planned airport collection with flight, terminal, waiting and permitted meeting point confirmed.
B2B transport planning in Saudi Arabia
Umrah Ground Transport Partner for Travel Agencies
Arrange private and group transportation for your Umrah clients across Jeddah, Makkah and Madinah. We support travel agencies and Umrah coordinators with airport transfers, hotel transportation, intercity routes, Ziyarat scheduling and vehicle planning based on the confirmed group itinerary.
Operational scope
Transport Services for Umrah Tour Operators
Build one written transport plan around confirmed flights, hotels, routes, passengers, luggage and mobility requirements. Availability and assignment are checked for every date.
Hotel Transportation
Local hotel pickup, hotel changes and scheduled group movements within covered cities.
Intercity Routes
Private or group travel between Jeddah, Makkah and Madinah with planned stops.
Ziyarat Transport
Vehicle and driver for an agreed itinerary; religious guiding is separate.
Transportation is arranged subject to applicable Saudi regulations, vehicle authorization, airport access requirements and written confirmation. We do not claim official Nusuk or government affiliation.
Coverage planning
Airport, Hotel, Intercity and Ziyarat Coverage
Primary Cities
Jeddah, Makkah and Madinah are the principal service areas. Taif, Riyadh, Dammam and other routes require an individual availability check.
Group Arrivals
Manifest-based vehicle allocation is designed to reduce waiting. Actual pickup depends on flight arrival, immigration, baggage collection, airport access and operational conditions.
International Agencies
Agencies from the UK, Pakistan, Malaysia, Indonesia, Europe and other markets may apply. Country eligibility, documents, contract and payment arrangements are assessed individually.
Capacity must be confirmed
Vehicles for Private and Group Transportation
Vehicles may be operator-managed or supplied through an authorized partner, depending on route and date. No vehicle is guaranteed until the written assignment is confirmed.
| Vehicle category | Practical use | Passenger guidance | Luggage | Availability |
|---|---|---|---|---|
| Sedan | Coordinators and couples | Up to 4 | Confirm exact fit | On request |
| Hyundai Staria | Families and small groups | Up to 7 | Confirm exact fit | On request |
| GMC Yukon XL | VIP transfers | Confirm assigned configuration | Confirm exact fit | On request |
| Toyota HiAce | Medium groups | Up to 11 | Full seating reduces space | On request |
| Toyota Coaster | Group transfers | Confirm assigned capacity | Confirm group luggage | On request |
| Full-size coach | Large groups | Confirm exact coach | Confirm luggage bay | Subject to operator and route |
Verification before activation
How the Agency Partnership Works
Apply
Submit company, country, contact, departure and expected volume.
Verify
Agree any registration, agency licence and billing documents required.
Plan
Receive a proposed vehicle mix, route schedule, inclusions and private rates.
Confirm
Pay the agreed deposit and receive written booking and escalation details.
Partner Eligibility and Required Documents
- Registered travel agencies and tour operators may apply
- Individual sub-agents are assessed case by case
- Business registration and agency licence may be required
- Authorized contact and billing details must be verified
- No public universal minimum volume
- Partnership is non-exclusive unless a signed agreement states otherwise
- Approval timing depends on complete information and operational review
Agency Pricing, Invoicing and Payment
- Approved agencies may receive a private net rate sheet
- Agency markup rules are agreed privately
- Invoice currency and accepted payment method appear in the quotation
- Deposit and payment deadline vary by booking
- Credit terms require separate written approval
- Peak-season, cancellation and no-show charges are disclosed before confirmation
- Refunds follow the confirmed terms and payment method
Operational expectations, not guaranteed SLA
Driver, Vehicle and Pickup Confirmation
| Operational item | Working expectation |
|---|---|
| Quote response | Timing advised after itinerary complexity and travel date are reviewed |
| Booking confirmation | Valid only after written acceptance and required payment |
| Driver and plate | Release window stated in confirmation; assignment may change operationally |
| Flight changes | Agency must notify the operations contact as soon as possible |
| Waiting time | Included allowance and extra rate stated per booking |
| Emergency escalation | Applicable contact shared for each confirmed group |
| Replacement vehicle | Subject to availability and may be a comparable confirmed category |
| Complaints and refunds | Acknowledgement and processing expectations stated in booking terms |
Group Manifest and Booking Process
Share itinerary details after initial agency verification. Do not upload or send passport scans, visas, medical records or unnecessary identity documents through this public form or an open spreadsheet.
The group plan should normally include only necessary operational data: pickup block, flight, hotel, passenger count, luggage, mobility needs and tour-leader contact. A secure sharing method and access list must be agreed before detailed manifests are exchanged.
Airport Access and Regulatory Coordination
Airport meeting points, signage and vehicle entry depend on terminal rules and authorization. No inside-terminal welcome desk, unrestricted branded signage, zero waiting or specific pickup position is guaranteed.
Agency coordinators should plan for immigration, baggage collection, group assembly, traffic, seasonal controls and Tafweej or other applicable processes managed by the relevant authorities.
Service Support and Escalation
The operational contact, working hours, escalation channel and group communication method are confirmed per booking. Priority dispatch, account management, tracking and replacement arrangements apply only when expressly included.
For an incident, the tour leader should provide the booking reference, route, current location and concise issue. Safety emergencies should also be reported to the appropriate Saudi emergency service.
Data Protection for Agency and Pilgrim Information
Inquiry details are used to evaluate and respond to the partnership request. Share the minimum necessary information and ensure your agency has a lawful basis to provide any pilgrim data.
Before exchanging a detailed manifest, agree its purpose, fields, access, retention and deletion. Review our Privacy Policy and do not send sensitive documents in WhatsApp unless a suitable protected process is agreed.
B2B transport answers
Frequently Asked Questions
How can a travel agency become a transport partner?
Submit the agency inquiry with your company, country, contact and expected itinerary. A partnership is active only after verification, commercial terms and the first booking are confirmed in writing.
Which agency documents are required?
Requirements depend on the agency country and proposed work. We may request business registration, agency licence where applicable, authorized contact identification and billing information through an agreed secure channel.
Do you provide wholesale or net transport rates?
Approved agencies may request a private route and vehicle rate sheet. Rates, deposits, validity dates, taxes and permitted agency markup are confirmed privately.
Is there a minimum number of pilgrims?
There is no public universal minimum. Eligibility and vehicle planning depend on route, date, group size, expected volume and availability.
Can we arrange one complete arrival-to-departure itinerary?
Yes. A proposal may combine airports, hotels, intercity routes, train stations and Ziyarat transportation when every service is listed and confirmed.
Which Saudi cities and airports do you cover?
Primary planning covers Jeddah, Makkah and Madinah. Riyadh, Dammam, Taif and other routes remain subject to an individual operational check.
When are driver and vehicle details provided?
The confirmation states the expected release window. Driver and plate details are normally shared when assignment is complete and may change for operational reasons.
Can you manage multiple flights for one group?
Multiple arrivals can be planned as separate pickup blocks. Send flight, terminal, passenger and luggage breakdowns without passport copies in the first inquiry.
How are flight delays handled?
Actual pickup depends on flight arrival, immigration, baggage collection and airport access. Delay monitoring, included waiting and additional charges are agreed per booking.
Do you provide airport meet-and-greet service?
A permitted meeting point or signage request can be evaluated by airport and terminal. Inside-terminal desks or unrestricted greeting access are not guaranteed.
Can you provide buses and coaches for large groups?
Group vehicles can be requested. Coach size, operator, luggage bay, permits and availability must be confirmed for the specific date and route.
Are Ziyarat guides included or separately arranged?
Transport drivers are not religious guides. Any qualified guide requirement is a separate request subject to verification, availability and written pricing.
Can the agency use its own branding?
Signage or branding may be requested but depends on venue permission, vehicle rules, lead time and cost. It is included only when confirmed in writing.
Which payment methods and currencies are accepted?
The quotation states the invoice currency, accepted payment method, deposit and payment deadline. Credit terms are not automatic.
What is the cancellation and refund policy?
Cancellation, no-show and refund terms are provided with the quotation and depend on dispatch, vehicle commitment, route and travel period.
How is pilgrim manifest data protected?
Do not send passports or sensitive pilgrim documents in the public inquiry. After agency verification, agree the minimum required fields, secure sharing method, access and deletion process.
Do you provide emergency dispatch support?
Each confirmed group receives the applicable operational contact and escalation method. Coverage and response expectations are stated in the booking plan.
Can agencies receive invoices and booking statements?
Eligible approved agencies can request invoices or booking summaries under the payment and company details agreed during onboarding.
Agency application
Submit Your Agency Details
Complete the minimum information below. The form opens a WhatsApp draft for your review; it does not upload documents or submit data to a public database.
Do not include passport, visa, payment-card, medical or other sensitive pilgrim data. Detailed itinerary information is requested only after initial verification and agreement on a suitable sharing method.
Agency planning resources
Routes, Vehicles and Commercial Terms
Request a Private Agency Transport Proposal
Share your agency, country, departure, estimated group size and route requirements. Vehicle availability, commercial terms and operational conditions will be confirmed in writing.